Terms of Service
Online purchases are subject to a postage and packaging charge the price of which depends on the purchase value and the shipping address. All UK orders are insured and sent via Royal Mail Special Delivery, and for other countries Royal Mail International Tracked.
International delivery is the responsibility of the postal service in the destination country and Fraser Hamilton cannot be held responsible for any delays caused by the local country postal service or customs checks. Any customs charges outside of those charged for USA and Canada shipments are the sole responsibility of the customer. You will be provided with a tracking number for your order when it gets dispatched.
Delivery time varies depending on the collection. We endeavour to deliver within 3-10 working days within the UK, and 5-12 working days for other countries. Maximum delivery time is 8 weeks if the item has been made to order, we will inform you if that is the case.
A bespoke service is offered allowing customers to have entirely unique items designed especially for them by Fraser Hamilton. This service is limited to original designs that capture the ethos of the brand only. A one hour consultation can be attended in person at the Fraser Hamiltons studio, or an email conversation can be arranged. Turn around times for bespoke orders are 4-8 weeks. Quotes on bespoke orders are valid for 15 days and we reserve the right to change prices prior to confirmation of order depending on the fluctuation of material costs such as precious metals.
A bespoke or customised order cannot be changed or cancelled once your deposit has been paid. This is your agreement and commitment to the order.
SALES AND RETURNS
I hope that you will be absolutely delighted with your Fraser Hamilton jewellery. If for any reason you are not entirely satisfied with your purchase I will be happy to offer an exchange within 15 days of purchase. If you do wish to return an item, please contact me for further details. Purchases exempt from both the refund and exchange policies, unless they are structurally faulty, are:
— Commissioned pieces (bespoke)
— Customised pieces
When ordering rings online it is the customer’s responsibility to ensure they have ordered the correct size. I will happily re-size a ring once free of charge, but any further re-sizing will incur a charge of £50 per ring.
I am unable to accept responsibility for the non-arrival of returned goods and therefore recommend that UK items be sent by insured special delivery. Please note that the cost of shipping is not refundable.
Please make sure to provide us with the correct ring size when placing your order. If you do not know your desired ring or bangle size, please contact me and I will send you through a ring sizing guide.
For bespoke and customised orders we require a 50% deposit as confirmation of your order before production can begin. At this point you will be committed to purchase. The remainder will then need to be paid in full before collection or dispatch of the order. Payment can be made by debit card, credit card or bank transfer. Goods remain the property of Fraser Hamilton Jewellery Ltd until paid for in full.
Design Rights and Copyrights remain the sole property of Fraser Hamilton Jewellery Ltd. Prices are correct at the time of publication. Fraser Hamilton Ltd reserves the right to review his prices at any time.